Customer Support

General Information

Just a Girl Finding Cool Stuff hopes our customers love everything they purchase with us but we understand sometimes things don't always work out; be sure to read through our details regarding returns and shipping and should you have any questions feel free to drop us a line in the form provided. 

Orders

Return Policy

All sales are final sale. We do not accept order cancelations. We do not process refunds to the original method of payment. Exchanges are available only if there is a noticeable defect in the product not previously disclosed in the item's product page on this website or our social media accounts. Client must notify Just a Girl Finding Cool Stuff of any defect within 1 day of item being delivered to client. To be eligible for an exchange, please submit your order details along with any accompanying images in the form provided and someone will respond right away.

To be eligible for an exchange, your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the item(s) were intentionally damaged or misused. All special orders are final sale and not eligible for exchange.

Shipping

All items that are "in stock" will be shipped within 2-4 business days. All items which must be ordered will have a lead time. We will provide client with the estimated lead time. All items are shipped USPS or UPS and will require signature upon delivery, unless you release signature requirement by stating in comments on the check out page. Just a Girl Finding Cool Stuff is not responsible for the damage or loss of any package in which signature requirement has been released. Just a Girl Finding Cool Stuff is not liable for lost shipments when tracking indicates it has been received by the shipping company. Just a Girl Finding Cool Stuff is not responsible for delayed delivery of packages due to the recipient not being available for signature upon arrival, or due to the unforeseen weather or technical issue within the shipping company. If your package is sent back to Just a Girl Finding Cool Stuff for any reason, you will be subject to paying for the re-shipment of your order. Shipping insurance is an optional additional cost.

Just a Girl Finding Cool Stuff does not offer free shipping.

International Shipping

All orders designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"), The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Prices and shipping fees do not include import and customs duties, Value Added Taxes ("VAT"), tariffs, and other fees that may be levied by the destination country. Just a Girl Finding Cool Stuff is not responsible for any customs, duties, or taxes and is not responsible for delayed delivery of packages due to customers issues with shipping internationally. If package is marked unclaimed or refused by recipient, the shopper is responsible for all shipping costs. Just a Girl Finding Cool Stuff does not offer free shipping outside of the U.S.

Sales Tax

Sales tax is collected on all orders shipped within California.